Credit Secrets & Tips Blog

Federal law provides specific rules that the card issuer must follow for promptly correcting billing errors. The card issuer will give you a statement describing these rules when you open the credit card account and, after than, at least once a year.

In fact, many card issuers print a summary of your rights on each bill they send you.

You must notify the card issuer in writing at the address specified for billing errors when you find an error, and you must do so within 60 days after the first bill containing the error was mailed to you.

For this reason, keep your credit card receipts and promptly compare them when your bills arrive.

In your notification letter, include your name, your account number, the amount of the suspected error, and the reason why you believe that the bill contains an error.

The card issuer must look into the problem and either correct the error or explain to you why the bill is correct. This must occur within two billing cycles and not later than 90 days after the issuer receives your billing error notice.

During the period that the card issuer is investigating the error, you do not have to pay the amount in question.